Return and exchange rules
At the nike.in.ua online store, you can process returns and exchanges remotely and without prior approval from a manager . You don't need to call customer support, fill out an online form, or wait for approval to ship your item.
To complete the order, simply prepare the item, fill out a short form, and return the parcel to the warehouse from which your order was shipped.
1. Return and exchange period
Goods of proper quality can be returned or exchanged within 14 calendar days from the date of receipt of the order .
To accept the goods it is necessary that:
- it was unused and showed no signs of wear;
- the original commercial appearance was preserved;
- factory tags, labels and markings remain;
- the complete set was preserved;
- the original packaging or box is not damaged.
2. Where to send the goods
Nike.in.ua orders may be processed at different warehouses, so there is no single address for all returns and exchanges .
The goods must be sent to the same warehouse from which your order was sent .
The sender's address and details can be found on your parcel's consignment note or waybill. This information should be used for the return shipment.
There is no need to agree on the address or the return itself with the manager in advance.
3. What should be added to the parcel?
Please include a short, free-form statement with the item. There is no special form—the statement can be handwritten on a regular sheet of paper.
The application must indicate:
- order number;
- buyer's first and last name;
- telephone number and other contact information provided when placing the purchase;
- brief reason for the appeal;
- What exactly needs to be done - exchange of goods or refund ;
- when exchanging – the desired model or size;
- in case of exchange - the address, branch or post office where the new item should be sent;
- upon return – bank details for transfer of funds.
4. How to process a return
- Check the product condition and completeness.
- Find the consignment note data of the warehouse from which the order was sent.
- Please write a short statement with your order number and contact information.
- Place the application inside the parcel along with the goods.
- Please send the item back to the original sender's details.
- Please keep the return consignment note number until the procedure is completed.
5. Refunds
Once the parcel arrives at the warehouse, the goods will be checked.
If the return conditions are met, the money will be returned within 7 calendar days from the moment the parcel is received by the team .
The transfer is carried out using the details that the buyer specified in the application.
6. Exchange of goods
If the buyer wishes to receive a different size or model, this must be indicated in the application along with the address for delivery of the new item.
After the returned parcel has been received and inspected , the exchange will be processed within 3 calendar days from the moment the goods are received by the warehouse, provided that the required item is available.
The new item will be sent to the contact information and address provided by the buyer in the application.
7. If the product has a defect
If a possible manufacturing defect is discovered upon receipt or the product does not correspond to the order placed, it can be returned to the sending warehouse.
The application must describe the problem and indicate the desired result:
- exchange for a similar product;
- replacement with another model or size;
- refund.
Upon receipt, the product will be inspected. If a manufacturing defect or order packaging error is confirmed, further action will be taken in accordance with the inspection results and the store's current policies.
8. Return shipping costs
If a product of proper quality does not fit in terms of size, color, model, or other characteristics, the buyer is responsible for return shipping costs.
If a return or exchange is made due to a confirmed product defect or seller error, the seller will cover shipping costs.
9. Briefly about the main thing
- There is no need to contact the manager before returning or exchanging.
- The item is sent back to the warehouse from which your order was shipped.
- The address of the composition can be found in the consignment note of the received parcel.
- A simple statement with the order number, contact information, and desired solution must be added to the product.
- The exchange is processed within 3 calendar days after the parcel is received by the team.
- Funds are returned within 7 calendar days after the parcel is received by the team.
Returns and exchanges of goods are carried out in accordance with current Ukrainian legislation in the field of consumer protection.