Terms of use

1. General Provisions

This Public Offer Agreement is an official proposal to enter into a contract for the sale and purchase of goods remotely and an adhesion agreement in accordance with the legislation of Ukraine.

The terms of this Agreement define the procedure for the sale of goods through the nike.in.ua website, the rights and obligations of the parties, as well as the general principles for fulfilling orders.

Before completing the order, the buyer is given the opportunity to familiarize themselves with the characteristics of the product, its price, available payment and delivery methods, and the provisions of this Agreement.

The terms "Seller," "Buyer," "Website," "Order," and "Product" are used in their usual sense, taking into account the nature of distance selling. The legal moment of the Agreement's conclusion is defined in Section 7.

2. Information about the legal seller

The party to this Agreement that sells goods and is responsible for fulfilling obligations to customers is the legal entity NASHE AGENCY LLC.

• Full name of the legal entity: NASHE AGENCY LLC.
• Registration number: EIN: 98-1841979.
• Registered address: 7901 4TH ST N STE 300 ST. PETERSBURG, FL. 33702, USA.
• Sales website: nike.in.ua.
• Contact phone number: +380 800 351 671 .
• Email: sale@nike.in.ua .
• Opening hours: from 9:00 to 22:30, seven days a week, Kyiv time.

Telephone inquiries are accepted during established store hours. Email messages are processed within 1-2 hours during store business hours. If you request a callback, the seller will return your call within 30 seconds during the stated business hours.

NASHE AGENCY LLC acts as the Seller of the goods, a party to the purchase and sale agreement, and the person to whom the buyer may contact regarding the fulfillment of contractual obligations.

3. Legal status of the website and use of the trademark

The nike.in.ua website is operated by NASHE AGENCY LLC, registration number EIN: 98-1841979, registration address: 7901 4TH ST N STE 300 ST. PETERSBURG, FL. 33702, USA.

The site operates exclusively as an independent seller of genuine Nike brand products.

The nike.in.ua website is not an official Nike website, official representative of the brand, its affiliate, or authorized partner. NASHE AGENCY LLC does not claim official partnership or representative status with Nike.

The Nike trademark, associated trade name, logo, marks for goods and services and other related designations belong to their legal owners, and not to nike.in.ua or NASHE AGENCY LLC.

These designations are used on the Website solely to identify and describe products offered for sale. Their use does not imply an official relationship between the Seller and the brand owner.

4. Remote sales format

Products are sold remotely through nike.in.ua using the website's functionality.

The seller operates exclusively online. A brick-and-mortar store, showroom, pickup, and in-person customer service are not available.

Interaction with customers regarding placing orders, obtaining information, and resolving service issues is carried out through the remote communication channels specified in this Agreement.

5. Subject of the purchase and sale agreement

Under this Agreement, the Seller undertakes to transfer to the Buyer the selected and ordered goods, and the Buyer undertakes to accept and pay for them in accordance with the terms and conditions published on the Website.

The items sold include footwear, clothing and accessories, presented in the assortment of the online store.

Information about a specific product, including model, specifications, size, color, configuration, price, and availability, is posted on the corresponding product card.

The information provided in the product card at the time of order placement is current and final for that order. It forms part of the information the Buyer uses to make a purchase decision.

The sale and delivery of ordered goods is carried out within the territory of Ukraine.

6. Ordering procedure

The buyer independently creates an order using the available functionality on the Website. The purchase is processed without mandatory registration on the Website or creating an account.

To place an order, the Buyer provides their name, contact phone number, email address, and the necessary delivery information.

Before finalizing the order, the Buyer has the opportunity to check the selected products, their size, quantity, price, delivery cost, and the total amount to be paid.

All information regarding the order contents, product specifications, availability, and final price is current and final at the time of order placement. Once the order is submitted, the Seller is not subject to unilateral review of this information.

To complete a purchase, you do not need to make a preliminary phone call, correspondence, or separate approval from the store manager.

After placing an order, a confirmation page is displayed on the Website. Additional information may be sent to the email or phone number provided by the Buyer.

The absence of a telephone call from the Seller's representative does not cancel a properly placed order and does not affect its legal force.

7. Acceptance of the offer and the moment of conclusion of the contract

Acceptance of this public offer is recognized as the Buyer performing an action through the functionality of the Site, which, according to the content of the relevant page or form, is clearly aimed at completing the processing and transfer of the order to the Seller.

The legal significance of such an action does not depend on the technical method of its implementation, the name of the corresponding interface element, or the features of the purchase process used.

The purchase and sale agreement is considered concluded from the moment the Seller receives a properly executed order.

Displaying an order confirmation page, assigning a number to the order, or sending an automatic message may confirm the fact of receipt of the order, but does not constitute a separate mandatory condition for concluding the Agreement.

Browsing the website, accessing information pages, and adding products to your shopping cart does not in itself constitute acceptance of the offer.

Also, requesting a consultation, a callback, or clarification of product specifications does not create an obligation to purchase the product unless the request constitutes a properly executed order.

8. Product price and total order amount

All prices on the website are indicated in UAH.

The price of each product is determined by the information published on its card and is final at the time of placing the order.

The shipping cost is displayed separately from the product price before the order is confirmed. The buyer is provided with the full amount payable in advance.

After the conclusion of the Agreement, the Seller does not have the right to unilaterally change the price of the goods or the agreed total cost of the order.

Hidden fees, unannounced mandatory surcharges and other payments that were disclosed to the Buyer prior to completing the order will not apply.

Information about delivery costs and related conditions is provided on the Delivery and payment page.

9. Available payment methods

Buyers can pay for their orders upon receipt through Nova Poshta LLC. Cash-on-delivery payments are processed through NovaPay LLC.

An alternative method is online payment by bank card when placing an order on the Website using Way4Pay payment acquiring.

Detailed terms and conditions for making payments and arranging delivery are defined on the Delivery and Payment page.

10. Documentary proof of payment

After payment, the Buyer is provided with a fiscal receipt confirming the execution of the corresponding payment transaction.

A fiscal receipt is generated after payment and sent electronically to the email address and/or phone number specified when placing the order.

Additional information on payments and payment confirmation can be found on the Delivery and Payment page.

11. Organization of order delivery

Delivery of goods is carried out throughout Ukraine using the carrier Nova Poshta LLC.

The seller ensures that the properly executed order is transferred to the carrier in accordance with the published terms and conditions for order fulfillment.

Delivery times, shipping costs, available pickup options, and other shipping terms are available on the Shipping and Payment page.

12. Checking the order and refusing to receive it

The buyer has the right to refuse to receive the order before paying for it without having to explain the reason for such a decision.

In case of refusal to pay, the Buyer will not pay the cost of the goods, delivery, return shipping, commission or any other fee associated with the relevant order.

The actual receipt of the goods is considered to be their delivery to the Buyer.

The details of order inspection and the exercise of the right of refusal depending on the method of receipt are determined on the Delivery and payment page.

13. Right to cancel an order

Before the order is transferred to the carrier, the Buyer can notify the Seller of its cancellation by phone +380 800 351 671 or by email sale@nike.in.ua .

Submitting such an appeal does not require registration on the Site or creating an account.

If the order has already been transferred to the carrier, the Buyer reserves the right to refuse to receive it in accordance with the provisions of Section 12 of this Agreement.

There are no hidden fees or unannounced charges for cancelling or refusing to receive an order.

14. Exchange and return of goods of proper quality

The Buyer has the right to exchange or return goods of proper quality in accordance with the legislation of Ukraine and the terms and conditions published by the Seller.

The implementation of this right is carried out in accordance with the rules that determine the procedure for handling, checking the goods and fulfilling the relevant requirements of the Buyer.

The terms, conditions and procedure for exchange and return are set out on the Return and Exchange Rules page.

15. Warranty obligations for manufacturing defects

Products purchased through the Site are covered by a warranty against hidden manufacturing defects.

Warranty claims from buyers are accepted, reviewed and resolved directly by the legal Seller NASHE AGENCY LLC.

Warranty service under this Agreement does not constitute an international manufacturer's warranty or the Seller's status as an authorized Nike service center.

Warranty claims related to manufacturing defects are considered separately from the procedure for exchanging or returning goods of proper quality.

The grounds for a warranty claim, the timeframes and procedure for its consideration are defined on the Warranty Terms page.

16. Procedure for refund of paid funds

In the event of occurrence of grounds stipulated by law or this Agreement, the Seller shall ensure the return of funds to the Buyer.

For orders paid online, refunds are made to the original payment method. If the order was paid upon delivery, refunds are made to the IBAN or bank card details specified by the Buyer in the corresponding application.

The Seller does not impose additional deductions or fees for refunds. Substituting cash refunds with bonuses, gift certificates, or crediting the amount to an internal balance without the Buyer's consent is not permitted.

Refund policies for product exchanges and returns are set out on the Return and Exchange Policy page. The refund process for warranty claims is set out on the Warranty Terms page.

17. Rights and obligations of the Seller

The seller is obliged to properly fulfill the accepted contractual obligations, ensuring that the delivered goods correspond to the placed order.

The main responsibilities of the Seller include:

• Providing reliable and up-to-date information about product specifications, availability, prices, payment and delivery terms.
• Transfer of goods to the Buyer in accordance with the agreed model, size, color, article number, quantity, and completeness.
• Transfer of the order to the carrier within the timeframe published on the Delivery and payment page.
• Providing the Buyer with a fiscal receipt after payment.
• Acceptance and processing of requests for exchange and return in accordance with the Return and Exchange Rules page.
• Claims for manufacturing defects will be handled under the terms and conditions specified on the Warranty Terms page.
• Ensuring adequate protection of buyers' personal data.
• Informing the Buyer about circumstances that objectively make it impossible to fulfill the order, while respecting his legal rights.

The Seller has the right to demand that the Buyer fulfill the agreed terms of the Agreement within the limits established by the legislation of Ukraine.

Arbitrary cancellation of properly placed or paid orders by the Seller's unilateral decision is not permitted. In the event of objective impossibility of fulfilling obligations, the matter will be resolved in accordance with the law and taking into account the Buyer's rights.

18. Rights and obligations of the Buyer

The Buyer has the right to receive full information about the product and contractual terms before completing the order, and to demand proper fulfillment of the Seller's obligations.

When purchasing, the Buyer undertakes to:

• Provide accurate contact information and details required for delivery.
• Check the order contents, model, size, quantity of items, their cost and total amount before confirming.
• Accept and pay for orders using the chosen method if the Buyer has not exercised the provided right of refusal.
• Comply with the published conditions of use of goods, their exchange and return.

The Buyer has the right to contact the Seller regarding warranty issues, refunds, product compliance with the order, and other circumstances related to the execution of the Agreement.

The Buyer may not be subject to any additional contractual obligations or payments of which he was not informed prior to placing the order.

19. Liability of the parties and force majeure circumstances

The Parties shall be liable for failure to perform or improper performance of contractual obligations in accordance with this Agreement and the applicable legislation of Ukraine.

The Seller is responsible to the Buyer for the conformity of the delivered goods with the agreed characteristics, in particular, the model, size, color, article number and configuration, as well as for confirmed manufacturing defects within the limits of obligations provided by law and the warranty conditions.

Engaging a carrier to handle delivery does not eliminate the Seller's obligation to consider the Buyer's inquiries and assist in resolving any issues related to order fulfillment. Technical malfunctions of the Website or failures of third-party services also do not deprive the Buyer of the right to contact the Seller directly.

Force majeure circumstances may include military action, prolonged disruptions to the functioning of critical infrastructure, natural disasters, and other extraordinary and inevitable circumstances that objectively impede the fulfillment of obligations.

In such circumstances, fulfillment of certain obligations may be temporarily delayed to the extent permitted by law. The Seller will inform the Buyer of the delay and the current status of the order.

The occurrence of force majeure circumstances does not in itself terminate the obligation to return funds previously received from the Buyer, if there are legal grounds for such a return.

No provision of this Agreement shall establish a complete release of the Seller from liability or a general limitation of its liability solely to the cost of the purchased goods.

20. Processing of personal data and confirmation of conditions

Personal data provided by the Buyer when placing an order is used to organize the purchase and sale, process payment, deliver goods, and subsequently service the corresponding order.

The processing of personal data is carried out in accordance with the applicable legislation of Ukraine and the provisions of the Privacy Policy document.

The use of data necessary for order fulfillment is separate from the processing of information for marketing communications. Consent to receive marketing communications is not a prerequisite for purchasing products.

When placing an order, a separate checkbox for confirming agreement to contractual documents is not used. Clicking the button to complete the order simultaneously confirms the Buyer has read and accepted the terms of this Public Offer Agreement and the Privacy Policy .

Directly below or next to the order button, an informational notice is placed: “By placing an order, you agree to the terms of the Public Offer Agreement and Privacy Policy .”

This confirmation concerns the terms of sale and purchase and the processing of personal data necessary to fulfill the order, and does not replace separate consent to marketing communications if such consent is required by law.

21. Customer appeals and dispute resolution procedures

The Buyer can address questions regarding order processing, fulfillment, and cancellation, product quality, warranty service, and refunds directly to the Seller.

The following contact information is used to submit your request:

• Phone: +380 800 351 671 .
• Email: sale@nike.in.ua .

Requests are accepted without the need to register on the website or create an account. Using instant messaging apps or other additional communication channels is not required for your request to be considered.

Following the review, the Seller notifies the Buyer of the decision made. If the claim is denied, the Buyer will be provided with a specific justification for the decision.

The parties may resolve disputes through direct communication and exchange of information. However, prior completion of a complex claims procedure is not a mandatory condition for exercising the right to a refund.

The provisions of this Agreement do not limit the Buyer's rights to apply to the competent consumer protection authorities or to the court in the manner prescribed by law.

22. Validity of the agreement and amendments

The current version of this Public Offer Agreement shall enter into force on 02.11.2026.

Date of last update of the Agreement: 02.11.2026.

The Offer is valid from the date of entry into force and remains available for review on the Website until a new version is published.

The seller may amend the terms of the offer by publishing the updated text on the nike.in.ua website. The new version applies to orders placed after its entry into force.

Each order is subject to the contractual terms and conditions in effect at the time of its placement. Changes made to the offer later will not apply retroactively to existing orders.

Unilateral changes by the Seller to the price, order contents or other agreed terms after the order has been placed are not permitted.

The obligations of the parties that arose during the validity of the relevant version of the Agreement shall be subject to proper performance regardless of any further updating of the published terms and conditions.