Warranty conditions

Warranty for clothing, footwear and accessories within the framework of Ukrainian legislation

Every customer has the right to quality goods and appropriate service. The Law of Ukraine "On Protection of Consumer Rights" provides the opportunity to return, exchange or repair a product if a defect is detected. In this section, you will learn how the warranty works, how long it lasts and what you need to consider when applying.

What is the guarantee?

A warranty is an obligation of the seller or manufacturer to ensure that the product meets the stated quality requirements for a certain period. If defects are found, the buyer can count on:

• repairs without additional costs,
• replacement of goods with another,
• price reduction,
• refund.

Duration of the warranty period

According to current regulations:

• Shoes have a minimum warranty period of 30 days from the date of purchase, unless otherwise stated.
• Clothing and accessories are also subject to warranty service for 30 days or in accordance with the seller's policy.
• When ordering online, the warranty begins from the moment the buyer receives the goods.

What do you need to make a warranty claim?

To exercise your warranty rights, you must:

• have a document confirming the fact of purchase (receipt, invoice, etc.);
• keep the packaging, tags and presentation (if the return is not related to a defect);
• the product must not show any signs of improper use;
• The warranty does not cover damage caused by the buyer.

Return or exchange of goods

Within 14 calendar days from the date of purchase (not counting the day of purchase itself), you can return or replace the product if:

• it was not in use,
• all labels, packaging and product appearance are preserved,
• there is a supporting document.

If a defect is detected

1. Contact us by phone: 093 671 20 70 and describe the problem.
2. Submit the goods for inspection (an expert assessment may be carried out).
3. Depending on the inspection result, we will offer repair, exchange or refund.

Additional information

• The responsibilities of online stores are identical to those of regular retail outlets.
• You have the right to demand compensation if the product has caused damage to health or property.
• If any disputes arise, you can contact the State Service for Food Safety or the court.

Conclusion

The guarantee is your protection when buying. By choosing our store, you get not only original goods, but also confidence in their quality. We work according to all the rules and are always open to solving any issues.

Our commitment to our clients

We offer only certified products and provide an official guarantee. In case of any difficulties, we are ready to quickly and conveniently solve the problem for you.

Buy with peace of mind - we care about every customer!