Warranty conditions

Warranty for clothing, footwear, and accessories in accordance with Ukrainian legislation

Every customer has the right to quality goods and appropriate service. The Law of Ukraine "On the Protection of Consumer Rights" provides the right to return, exchange, or repair a product if a defect is discovered. In this section, you'll learn how the warranty works, how long it lasts, and what to consider when making a claim.

What is the warranty?

A warranty is a seller's or manufacturer's commitment to ensure that a product meets stated quality requirements for a specified period. If defects are discovered, the buyer can expect:

• repairs without additional costs,
• replacement of goods with another,
• price reduction,
• refund.

Duration of the warranty period

According to current regulations:

• Shoes have a minimum warranty period of 30 days from the date of purchase unless otherwise stated.
• Clothing and accessories are also covered by a 30-day warranty or as per the seller's policy.
• When ordering online, the warranty begins from the moment the buyer receives the goods.

What do you need to make a warranty claim?

To exercise your warranty rights, you must:

• have a document confirming the fact of purchase (receipt, invoice, etc.);
• keep the packaging, tags and presentation (if the return is not related to a defect);
• the product must not show any signs of improper use;
• The warranty does not cover damage caused by the buyer's fault.

Return or exchange of goods

Within 14 calendar days from the date of purchase (not counting the day of purchase itself), you can return or exchange the product if:

• it was not in use,
• all labels, packaging and presentation are preserved,
• there is a supporting document.

If a defect is detected

1. Contact us by phone: 093 671 20 70 and describe the problem.
2. Submit the goods for inspection (an expert assessment may be required).
3. Depending on the inspection results, we will offer repair, exchange or refund.

Additional information

• The responsibilities of online stores are identical to those of traditional retail outlets.
• You have the right to demand compensation if the product has caused damage to health or property.
• If any disputes arise, you can contact the State Service for Food Safety or the court.

Conclusion

A warranty is your protection when purchasing. By choosing our store, you not only receive original products but also confidence in their quality. We operate according to all regulations and are always open to any questions.

Our commitment to our clients

We offer only certified products. Should you encounter any difficulties, we are ready to resolve the issue quickly and conveniently.

Shop with peace of mind – we care about every customer!