Warranty conditions

Warranty for clothing, footwear, and accessories in accordance with Ukrainian legislation

Every customer has the right to quality goods and service. The Law of Ukraine "On the Protection of Consumer Rights" allows for the return, exchange, or repair of a product if a defect is discovered. In this section, you'll learn how the warranty works, how long it lasts, and what to consider when making a claim.

What is a guarantee?

A warranty is a seller's or manufacturer's commitment to ensure that a product meets stated quality requirements for a specified period. If defects are discovered, the buyer can expect:

• repairs without additional costs,
• replacement of goods with another,
• price reduction,
• refund.

Duration of the warranty period

In accordance with current regulations:

• Shoes have a minimum warranty period of 30 days from the date of purchase, unless otherwise stated.
• Clothing and accessories are also covered by a 30-day warranty or as per the seller's policy.
• When ordering online, the warranty begins upon receipt of the goods by the buyer.

What do I need to do to make a warranty claim?

To exercise your warranty rights, you must:

• have a document confirming the fact of purchase (receipt, invoice, etc.);
• keep the packaging, tags and presentation (if the return is not related to a defect);
• the product must not show any signs of improper use;
• The warranty does not cover damage caused by the buyer's fault.

Return or exchange of goods

Within 14 calendar days from the date of purchase (not counting the day of purchase itself), you can return or exchange the product if:

• it was not in use,
• all labels, packaging and presentation are preserved,
• There is a supporting document.

If a defect is detected

1. Please contact us on 0800351671 and describe the problem.
   
2. Submit the goods for inspection (an expert assessment may be required).
3. Depending on the review result, we offer repair, exchange or refund.

Additional information

• The responsibilities of online stores are identical to those of traditional retail outlets.
• You have the right to demand compensation if the product has caused damage to health or property.
• In case of disputes, you can contact the State Service for Food Safety or the court.

Conclusion

The warranty is your protection when purchasing. We operate according to all regulations and are always open to any questions.

Our commitment to our clients

In case of any difficulties, we are ready to quickly and conveniently solve the problem for you.

Buy with peace of mind – we care about every customer!