About Us
1. Who sells products on the website?
The nike.in.ua online store operates under the legal entity NASHE AGENCY LLC . This company is the seller of the products presented on the website and is a party to the contract with the buyer. The legal terms for purchasing products are set out on the User Agreement page.
Seller Registration Information:
- Full name of the legal entity: NASHE AGENCY LLC.
- Registration number: EIN: 98-1841979.
- Legal address: 7901 4TH ST N STE 300 ST. PETERSBURG, FL. 33702, USA.
- Store website: nike.in.ua.
- Contact phone number: +380 800 351 671 .
- Email: sale@nike.in.ua .
The store is open from 9:00 AM to 10:30 PM, seven days a week, Kyiv time. During these hours, customers can contact customer support by phone. Email inquiries are processed within 1-2 hours, according to the specified schedule. If you request a callback, the company will return your call within 30 seconds during business hours.
The store has been operating since 2020. The company's team consists of 21 employees, who handle operational tasks, process orders, and communicate with customers.
2. How the online store operates
Products are sold remotely through the nike.in.ua website. Buyers can browse the product range, see product specifications, and place an order online without visiting a physical store.
The company operates exclusively online. There is no physical store or showroom, and in-store pickup is not available. In-person visits to purchase products, receive orders, or resolve customer service issues are not available.
Customer interaction occurs through the website and designated contact channels. The company's legal address serves as the seller's registration information and is not the physical store address.
3. Organization of operational processes
The store's operations include accepting and processing online orders, inspecting goods before shipping, organizing delivery, and handling customer requests for exchanges, returns, and warranty issues.
Orders are processed remotely. Customers can contact the store by phone or email to discuss purchases or subsequent service.
4. What products are available in the store?
The nike.in.ua assortment includes Nike brand products in three product categories:
- Shoes.
- Cloth.
- Accessories.
Each product has a separate page with information about specifications, available sizes, colors, configurations, and availability. This information allows buyers to review a specific product before placing an order.
The store does not designate products as available that cannot be supplied. Product availability information is displayed on the relevant product cards.
5. Independent status of the seller and use of the trademark
The nike.in.ua website operates exclusively as an independent seller of genuine Nike products . The sale of trademarked goods does not constitute corporate or contractual representation of the trademark holder.
The store is not an official Nike representative and does not have affiliated brand status. Please note that nike.in.ua is not an official Nike website.
The company also does not have the status of an authorized partner of this trademark. The seller operates independently without declaring authority to act on behalf of the brand.
The Nike trademark, associated trade name, logo and other marks for goods and services belong to their legal owners, and not to nike.in.ua or the legal entity NASHE AGENCY LLC.
The use of the relevant designations on the store pages is for informational purposes only: identification of goods, indication of their trademark and description of the products offered for sale.
6. Purchasing and origin of products
Products presented in the online store are purchased from legitimate suppliers based on official contracts and primary documents accompanying business transactions.
This purchasing model involves contractual relationships between the seller and product suppliers. The store sells the purchased goods on its own behalf, as an independent seller, without representing itself as part of the manufacturer's structure.
Information about the origin of a specific product should not be equated with the place of registration of the seller's legal entity or with the territory in which orders are delivered.
7. Originality of products
The online store nike.in.ua claims to sell only original Nike products.
Information about the model, specifications, and product markings is provided in the product descriptions. Buyers can use this information to review the selected item before placing an order.
The seller NASHE AGENCY LLC is responsible to the buyer for the goods within the framework of the sales contract and applicable law.
8. Checking goods before sale and shipment
As part of internal control, the seller checks the products before they are posted on the website and before they are shipped to the buyer.
The check includes compliance with the product's model, part number, size, configuration, and factory markings. If the product, packaging, or accompanying documentation contains GTIN/EAN or MPN (manufacturer's part number), these are also verified against the corresponding product information.
These actions represent the seller's internal control practices. They do not constitute an official verification by the manufacturer or an authentication procedure conducted by the trademark owner.
9. Delivery, payments and warranty service
The store organizes delivery of orders throughout Ukraine using the carrier Nova Poshta LLC.
Customers can pay upon delivery of their orders through the carrier using the payment processor NovaPay LLC. Online payment by bank card is also available through the Way4Pay payment service.
The seller directly provides warranty coverage to the buyer. Warranty claims are processed by the store, not on behalf of the manufacturer.
Full terms of delivery and payment are defined on the Delivery and Payment page.
10. Contact information and documents for buyers
For information about orders, products, or terms of service, please contact the online store directly:
- Phone: +380 800 351 671 .
- Email: sale@nike.in.ua .
- Opening hours: from 9:00 to 22:30, seven days a week, Kyiv time.
Phone inquiries are accepted during the specified schedule. Emails are responded to within 1-2 hours during business hours. If a customer requests a callback, a company representative will return the call within 30 seconds during the same schedule.
Information on the purchase procedure, customer rights, and personal data processing rules is available on separate pages of the website:
- Contacts – ways to contact the seller and contact information.
- Delivery and payment – the procedure for delivering orders and making payments.
- Return and exchange rules - conditions for customers to exchange or return goods.
- Warranty terms and conditions – the seller’s warranty obligations and the procedure for considering relevant requests.
- User Agreement - contractual terms of interaction between the buyer and the seller.
- Privacy Policy – information about the processing and protection of personal data.
For questions requiring personalized attention, buyers can contact customer support using the contact information provided. Order and service communications are handled directly with the seller, NASHE AGENCY LLC.